IDeaS Director, Enablement and Engagement

Job Locations US | US-MN-Bloomington
Requisition ID
IDeaS (a SAS company)
Position Type

IDeaS iCIMS logo

Smart people. Great clients. A culture that fosters innovation, teamwork, and professional enrichment. These are just a few reasons why so many individuals have built long and successful careers with IDeaS. That next individual could be you.


Since 1989, IDeaS has been helping the world’s hospitality businesses maximize their revenue performance. IDeaS Revenue Solutions - a SAS Company, offers industry-leading pricing and revenue management Software, Services, and Consulting to the hospitality and travel industries. We've been called on by industries as far-ranging as parking, airlines, transportation, and event ticketing.


Headquartered in Bloomington, MN with our Global Technology center located in Pune, India, IDeaS maintains sales, support and distribution offices in North & South America, the United Kingdom, Europe, the Middle East, Africa, Australia, and Asia. No matter what we're working on, our goal is to make revenue management so user-friendly, insightful, and profitable that revenue management professionals wouldn't think of going back to the old way of doing things.


IDeaS’ Enablement & Engagement team (E2) is on a mission to create the most impactful suite of learning capabilities and programs in the global Hotel and Hospitality SaaS space There has never been a better time in learning & development to accelerate the learner’s journey and target just-in-time solutions that influence success and show value. IDeaS E2 is a strategic investment area for IDeaS on our path to building a Best-in-Class Client Experience.


Position Summary

This role will lead an award-winning team to evolve and execute the ongoing vision for IDeaS learning solutions, drive planning, development, and delivery of internal and external learning programs across the IDeaS portfolio.


IDeaS is transforming the learning experience through innovative design, technology, and delivery systems and are regularly recognized for their outstanding achievements, most recently winning 2021 Brandon Hall Group HCM Excellence Awards for “Best Use of Performance Support” and “Best Advance in Creating an Extended Enterprise Learning Program”.


For this role, you will have the opportunity to…
⦁ Develop and own a strategy to consistently deliver a world-class Client Enablement and Engagement (E2) program.
⦁ Collaborate with multiple departments through the strategic development and execution process.
⦁ Create vision and cross-departmental execution plans for ongoing client community success, support for current products, as well as future product and service launches.
⦁ Own collaboration, with Product, Sales, Account Management, Marketing, and Client Operations, to build, price, and execute learning programs and performance support.
⦁ Evaluate effectiveness of solutions through analytics, surveys, and input from key clients. Implement changes accordingly.
⦁ Oversee the development of all educational and performance support components.
⦁ Manage departmental budget and coordinate the allocation of resources for projects within and outside the department.
⦁ Foster a collaborative team environment and develop productive relationships with other departments to ensure an integrated client experience.
⦁ Plan and deliver presentations on E2 vision, roadmap, and projects.
⦁ Ensure that team receives the training and support necessary to perform their function within the organization.
⦁ Expand professional field of expertise and influence through proactive research and cultivation of relationships both inside and outside the organization.
⦁ Act as subject matter expert within IDeaS and externally with clients and professional organizations.
⦁ Perform other duties, as assigned.

Do you qualify? You must have…
⦁ Undergraduate Degree or equivalent professional experience in Instructional Design, Technical Communication, Organizational Development, Customer Success, or other related disciplines
⦁ 8+ years of experience in managing curriculum and performance support development
⦁ 7+ years of experience in a leadership role including 4+ years in a formal management role
⦁ A strong history of creating and managing the development of externally focused (client, partner, community, etc.) virtual training, software user assistance, and performance support
⦁ Advanced knowledge of instructional design principles, technical communication, and learning theory
⦁ Advanced understanding of current multi-modal learning interactions and performance support trends and technologies across mobile, virtual, hybrid and in-product.
⦁ Demonstrated experience working with global teams and building programs and products for a diverse set of international users
⦁ Strong decision-making, advocacy, and diplomacy skills
⦁ Sound knowledge of leadership principles


Preferences for this role include… 
⦁ Advanced Degree in Instructional Design, Instructional Technology, Technical Communication, Adult Education, or a related discipline.
⦁ Strong experience with developing learning solutions for a SaaS product
⦁ Experience building and moderating user communities
⦁ Demonstrated experience in building internal and employee education and enablement programs
⦁ Strong ability to work across delivery mediums, to include modified in-person learning and hybrid professional training approaches
⦁ Familiarity with the common technical standards for eLearning management software (SCORM, xAPI, LMS)
⦁ Familiarity with developing training solutions for a global audience
⦁ Familiarity with Agile/Kanban development practices
⦁ Familiarity with hospitality industry


Want to stay up to date with IDeaS culture, products and jobs? Follow us on LinkedIn.
Additional Information:
To qualify, applicants must be legally authorized to work in the United States, and should not require, now or in the future, sponsorship for employment visa status.
SAS is an equal opportunity employer. All qualified applicants are considered for employment without regard to race, color, religion, gender, sexual orientation, gender identity, age, national origin, disability status, protected veteran status or any other characteristic protected by law. Read more: Equal Employment Opportunity is the Law. Also view the supplement EEO is the Law, and the notice Pay Transparency 


Equivalent combination of education, training, and relevant experience may be considered in place of the education requirement stated above.


The level of this position will be determined based on the applicant's education, skills and experience.


Resumes may be considered in the order they are received.


IDeaS/SAS employees performing certain job functions may require access to technology or software subject to export or import regulations. To comply with these regulations, IDeaS/SAS may obtain nationality or citizenship information from applicants for employment. IDeaS/SAS collects this information solely for trade law compliance purposes and does not use it to discriminate unfairly in the hiring process.



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