Client Success Intern

Passionate people. Loyal clients. Leading solutions.

With a rich culture of creative collaboration and professional growth, IDeaS’ team members build successful careers with us.

IDeaS is proud to be a global powerhouse of innovation and excellence; challenge and reward. No matter where we’re working, our teams come together to create leading revenue management solutions that accelerate our clients’ growth through revenue optimization.

Summary 

As an IDeaS Success Management Intern, you will be supporting our IDeaS Success Management team. The IDeaS Success Manager (ISM) provides clients with guidance bringing innovation and clarity to the client's experience of working with IDeaS and IDeaS solutions. With the highest quality service and support to clients at the corporate and property level, the ISM develops and maintains a strong ongoing partnership with each assigned client, ensuring strong adoption of the IDeaS solution(s). 

Major Responsibilities 

• Supports the ISM team in managing a subset of Clients once the implementation phase is completed, which includes increasing Client adoption and high levels of Client satisfaction. 
• Effectively communicates application features and product information for new releases and facilitates their adoption with clients. 
• Proactively identifies insights, business trends, system configurations or system outputs which impact the client’s business success. Collaborate with the client if any of these elements requires additional focus. Effectively persuade clients to make changes where required to achieve optimal results. 
• Identifies best practices for clients and syndicate across assigned client portfolio.   
• Collaborates closely with cross-functional teams at IDeaS to drive better results.  

Requirements

• Current enrollment in an accredited degree program in Hospitality, Business, Statistics, or related industry 
• Strong interest in Revenue Management 
• Ability to gather, analyze, interpret, and present quantitative and qualitative information. 
• Organizational skills for managing commitments and deadlines 
• Strong interpersonal and teamwork skills 
• Excellent written, verbal, and interpersonal communication skills 

We Support Who You Are….

As a global company, we strive to create an inclusive environment where diverse perspectives spark innovation and meet the challenges of an evolving world.  Whether you’re launching a new career or expanding your current one, IDeaS is a company where you can balance great work with all other aspects of your life. 

At IDeaS, we also aspire to live our values each day by being Accountable, Curious, Passionate and Authentic. And we continue our quest to build a more inclusive environment that attracts, represents and provides a place for diverse ideas, unique perspectives, and authentic voices. 

Additional Information:
To qualify, applicants must be legally authorized to work in the United States, and should not require, now or in the future, sponsorship for employment visa status.

SAS is an equal opportunity/Affirmative Action employer. All qualified applicants are considered for employment without regard to race, color, religion, gender, sexual orientation, gender identity, age, national origin, disability status, protected veteran status or any other characteristic protected by law. Read more: Know Your Rights. Also view the Pay Transparency notice.

Equivalent combination of education, training, and relevant experience may be considered in place of the education requirement stated above.

Resumes may be considered in the order they are received.

IDeaS/SAS employees performing certain job functions may require access to technology or software subject to export or import regulations. To comply with these regulations, IDeaS/SAS may obtain nationality or citizenship information from applicants for employment.

IDeaS/SAS collects this information solely for trade law compliance purposes and does not use it to discriminate unfairly in the hiring process.

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